Walk-in Neighborhood Offices in Far Rockaway and Flatbush Now Open

In a move aimed at making Medicare and Medicaid plans more accessible to residents of underserved New York City communities, our Health Plans team now has neighborhood offices in Far Rockaway, Queens and East Flatbush, Brooklyn.

The two offices are in highly visible locations with substantial foot traffic and are staffed by sales representatives who speak multiple languages—including Creole in the case of the Flatbush office, an important factor in connecting with that neighborhood’s sizeable Haitian American population.

The Far Rockaway office, located at 21-09 Mott Avenue, has been operating since October 2023, while the Flatbush office, at 897 Flatbush Avenue, opened in mid-spring of this year. “The goal is to have an accessible neighborhood presence in these vital but underserved communities,” says John Burke, EVP and Chief of Health Plans. “We want people to know that VNS Health is here, right where they live, and that we’re committed to serving them.”

“The Far Rockaway neighborhood office has been a real success story for us, and we anticipate that our Flatbush location will be too,” reports David Robinson, VP, Health Plans Sales and Partnership Development. “The Far Rockaway sales team enrolls between 20 and 25 new members a month at this location on average, mostly in our Medicare Advantage plans, EasyCare and EasyCare Plus. But people are also expressing interest in our integrated dual-eligible plan, VNS Health Total, and our Medicaid Managed Long Term Care plan.”

Additional neighborhood offices are coming in the near future, adds Robinson, as we evaluate other possible sites. “There are a lot of people who would benefit from having a place they can go and have their questions about VNS Health addressed in person,” he says. “It’s all about meeting our members where they are—and this is a great way to do that.”